Delivery Policy

Delivery Information – ThenewWhiteBox

At ThenewWhiteBox, we’re dedicated to delivering your mobile phones, tablets, and other products as swiftly as possible. Most orders are typically delivered within 3-7 business days after the shipping date, ensuring you get your tech essentials in a timely manner.

However, it’s essential to understand that sometimes circumstances beyond our control may impact delivery schedules. While we always strive to meet our commitments, we cannot be held liable for delays or any failure to perform our obligations caused by events or circumstances outside our reasonable control. These include, but are not limited to:

  • Acts of God
  • Strikes and lockouts
  • Accidents
  • War
  • Fire
  • Terrorism
  • Breakdown of plant or machinery
  • Shortage or unavailability of raw materials from a natural source of supply
  • Telecommunications failure
  • Epidemic
  • Perils of the sea or air
  • Flood
  • Drought
  • Explosion
  • Sabotage
  • Embargo
  • Riot
  • Civil commotion
  • Civil authority, including acts of local government and parliamentary authority
  • Disputes of whatever nature and for whatever cause arising, including work-to-rule, overtime bar, strikes, and walkouts.

In the unlikely event that any of these unforeseeable events occur, causing a delay or failure in our obligations, we’ll promptly notify you. Our aim is to keep you informed and ensure transparency in our delivery process.

Cancellation Timeframe: To ensure timely processing, please inform us of your cancellation request within 24 hours of placing the order. You can do this by filling out the cancellation form provided on our website or by sending an email to [insert email address] with the subject line “Order Cancellation.”

Cancellation After Shipping: Once your order has been shipped, unfortunately, we won’t be able to process cancellations. We take prompt action to ship out your chosen mobile phones, tablets, and other tech products, and after this point, the order can no longer be altered.

We understand that circumstances may change, and sometimes cancellations become necessary. We appreciate your understanding of our cancellation policy, as it allows us to streamline our operations to serve you better.

Should you have any questions about your order, delivery, or the cancellation process, our customer service team is always ready to assist. Thank you for choosing WhiteBox for your tech needs, and we look forward to ensuring your satisfaction with our products and services.

3-Day Replacement Policy: If, for any reason, you are unhappy with the product you’ve received, you have a 3-day window from the date of delivery to initiate a replacement. To start the replacement process, simply email us at [insert email address] with the subject line “Order Return.” It’s important to note that replacement requests made after 3 days from the delivery date will not be accepted.

Replacement Confirmation: Once we receive your replacement request, our team will promptly send you a confirmation email. This email will contain detailed instructions on how to proceed with the replacement process. We aim to provide you with this confirmation within 24-48 hours of receiving your request.

Return Shipping: To facilitate the replacement, you can send the product back to us via any cost-effective courier service or registered post. Please ensure the product is securely packaged to prevent damage during transit. You’ll find the return address provided in the confirmation email.