WHY BUY FROM US

1. You’ll save as much as 70% compared to buying new.


2. You’re guaranteed to get a fully functional product in like-new condition when purchasing from White Box (because we know you’re not the type to settle, and frankly, neither are we).


3. You’re saving the environment from the harmful effects of electronic waste, which contains toxic components that are dangerous to human health, such as mercury, lead, cadmium, polybrominated flame retardants, barium, and lithium. Buying refurbished prevents a gadget from going to a landfill, which shows love to the environment and the humans who live in it.

We comprehend. You’ve heard far too many tales of folks who were injured by cheap imitations from China. When you purchase from ThenewWhite Box, we guarantee that you’ll receive the actual item you requested, expertly cleaned and tested to ensure it’s in flawless working order. Additionally, we back every transaction with our 30-Day Happiness Guarantee to let you know we’re not bluffin’: Don’t want it? Send it back within 30 days for a full refund, no questions asked. Finally, all products are covered by a minimum one-year warranty, giving you yet another reason to feel confident in your purchase (but who’s counting?).

Glad that you inquired! There is a catch, and here is what it is: Your product may have a very minor cosmetic flaw or two, such as a hairline scratch that is only noticeable when the light hits it at a specific angle, even if it is guaranteed to be 100% functional. The good news is that most of these flaws are incredibly hard to spot. And that’s pretty much the only cost you’ll incur in exchange for getting your item for a lot less money than you would pay to purchase it brand-new. Not a bad compromise, in our opinion.

PAYMENT & SHIPPING

Credit cards, debit cards, PayPal, Apple Pay, Samsung Pay, and Google Pay are all accepted forms of payment.

Pretty quickly, like Amazon Prime quick. Free 2-day shipping is available, while next-day shipping costs $19.99.

Only the state of New Jersey will impose taxes on purchases. (Sorry, nothing personal, New Jersey citizens.


For the protection of your products, orders worth more than $300 will need to be signed for when they are delivered. We want you to stay out of the headache because dealing with stolen packages may be very frustrating. Please get in touch with us if you won’t be there to accept the delivery so we may arrange to have it transferred to a nearby shipping facility where you can pick it up.

RETURNS & REPLACEMENTS

Within the first 30 days after purchase, you may return your item. We will accept the goods back within 30 days for a full refund or replacement if you are not satisfied with it for any reason (color, shape, size, or you two are simply not clicking).

It’s quite simple! Send an email or give a call to info@thenewwhitebox.com if it is during the first 30 days. Please let us know if you want a replacement or a refund. As soon as possible, we’ll give you a pre-paid return label so you can ship your item back.

There are no fees. Zilch. Nothing. Zip. Your purchase can be returned for no fee.

Not as long as it seemed in 2020. After we receive your return, we’ll begin the three-day processing period for your refund. Within 2 to 5 business days, your account should have the funds.

Of sure, I say. If you would prefer a replacement over a refund, just let us know in your email and we’ll take care of you.

After processing your replacement order, we’ll email you a tracking number. That number can be used to trace your package as it travels directly to you.

PRODUCT CONDITION

White Box takes great pleasure in the caliber of its goods. Only Grade A items are offered for sale. This implies that our products will feel and look brand new, with barely any signs of previous use.

WARRANTY

Yes. A one-year warranty from the date of purchase is included with every one of our goods.

Any technical flaws, software bugs, or hardware problems are covered by the guarantee. Unfortunately, accidental damage, such as dropping your iPhone and the screen breaking, is not covered. Items that are lost or stolen are not covered by our warranty.

1. Send us an email at 
info@thenewwhitebox.com and a member of our staff will get in touch with you.
2. Should there be no immediate answer, we will email you a pre-paid shipping label and return guidelines.
3. Our in-house technicians will try to fix your gadget once it is delivered back to our facility. They will repackage your item and return it back to you once they are finished. We will be happy to replace your device if we are unable to fix it. If we are out of stock and can’t replace your gadget, we will give you BITB credit for the full cost of the purchase.

The following are potential warranty resolutions, which only depend on the date of purchase, our capacity to fix the item, and our available stock:
Repair: First, one of our professionals will attempt to fix the item. Then they will mail it back to you if they are successful.
Replace: We will replace the item for you if our technicians are unable to swiftly fix your item.
Refund: If your order is still within 30 days of the date of purchase, you have the option of getting a replacement or a complete refund.