REFUND POLICY

At White Box, your satisfaction is our priority. We take pride in offering pre-owned, professionally inspected, and certified refurbished electronics that meet high standards of quality and performance. We want you to shop with confidence, knowing that our products are backed by the White Box Guarantee.

30-Day Return Policy: If, for any reason, you’re not fully satisfied with the product you received, you have 30 days from the date of receipt to request a return. We understand that sometimes expectations may not align with reality, and we’re here to make the process as seamless as possible. 

Damages and issues :
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items :
 We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards. We reserve the right to decline a return if we determine that the WhiteBox Guarantee or warranty is being abused. 

Exchanges :
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds :
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

White Box Guarantee: Our electronics come with a 6-month warranty, reflecting our commitment to the quality of our products. If the item you purchased doesn’t function as expected within this warranty period, we’ve got you covered.

Return Eligibility: To be eligible for a return, the item must be in the same condition you received it – unworn, unused, with tags, and in its original packaging. Please retain your receipt or proof of purchase, as it is essential for processing your return.

Easy Return Process: Returning an item to White Box is simple. Just contact our customer service team within the 30-day window, and they will guide you through the process, ensuring a hassle-free experience.

We value your trust and aim to provide you with a positive shopping experience. We’re committed to ensuring that every product you purchase meets your expectations, and our refund policy is designed with your satisfaction in mind. Thank you for choosing White Box as your trusted source for high-quality pre-owned electronics.

To start a return, you can contact us at info@thenewwhitebox.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thenewwhitebox.com